Pay: $55,000.00 - $59,000.00 per year

Job description:

Logistics Coordinator / Dispatcher (Network Operator)

FRAYT Operations Team

Location: Greater Cincinnati (Hybrid)

Schedule: Sunday-Thursday, 8 a.m.- 4 p.m. EST

WHO WE ARE

FRAYT is a maturing tech company with a crowd-sourced delivery platform that connects shippers directly to a nationwide driver network, giving businesses the flexibility, speed, and reliability they need to move cargo on their terms. We provide a range of last mile and middle mile delivery solutions, including on-demand, same-day, and routed services.

Led by our Core Values of Innovation, Transparency, Discipline, and Ownership, we’ve cultivated a culture that runs deep, both internally and with the customers we serve. We’re a team that moves with purpose and takes pride in making our customers’ lives easier every single day, striving to embody our Vision: to become the most sought-after logistics network the world has ever seen.

About the Role

We’re looking for a motivated and detail-oriented Network Operator to help power FRAYT’s operations and ensure an exceptional experience for both shippers and drivers.

Reporting to the Director of Operations, this role plays a key part in ensuring on-time delivery, maintaining marketplace balance, resolving real-time logistics issues, and building lasting trust across our network.

If you’re someone who thrives in a fast-paced, tech-driven environment and loves solving problems under pressure, this role is for you.

What You’ll Do

• Dispatch and monitor deliveries using FRAYT’s proprietary tech platform to ensure on-time performance
• Communicate directly with shippers and drivers to resolve delivery issues quickly and professionally
• Proactively monitor unassigned orders and maintain network coverage across active markets
• Track customer delivery patterns to help anticipate needs and improve future service
• Partner with Sales, Driver Services, and Development teams to streamline communication and resolve operational challenges
• Uphold high service standards — ensuring every interaction reflects FRAYT’s commitment to quality and integrity
• Utilize multiple communication channels (phone, email, Slack, SMS) to stay connected and responsive
• Contribute to process improvements, new initiatives, and team projects that help us scale efficiently

What You Bring

• 1–2+ years of experience in logistics, dispatch, or customer service (preferably in a fast-paced, tech-enabled environment)
• Strong communication and problem-solving skills — calm under pressure and solution-oriented
• Experience with transportation management or dispatch systems a plus
• Excellent multitasking and organizational abilities
• A passion for delivering great customer experiences
• Flexibility to work evenings and weekends as needed

What Makes You a Great Fit

• Adaptable & Flexible – You thrive on change and handle challenges with a positive attitude.
• Problem Solver – You think critically, act decisively, and find creative solutions fast.
• Collaborative & Team-Focused – You believe success happens when everyone wins together.
• Resilient & Gritty – You don’t shy away from tough situations and keep pushing until the job gets done.
• Innovative & Curious – You look for better ways to do things and aren’t afraid to share ideas.

Why You’ll Love Working at FRAYT

We believe in taking care of our people — because when our team thrives, our customers do too.

Benefits include:

• Full medical, dental, and vision coverage
• Competitive base salary
• 401(k) plan
• Employee Stock Option Plan (ESOP)
• Generous PTO and parental leave
• Hybrid, remote-first working model
• Phone allowance
• Nine company holidays per year
• Supportive, transparent, and growth-focused culture

Life at FRAYT

We operate with a decentralized, ownership-driven mindset — empowering our team members to solve problems, recognize trends, and make decisions with autonomy.

Transparency is key: we share progress, financials, challenges, and wins openly as one team. We’ll have your back when you need help — and celebrate when you crush your goals.

We work hard, innovate constantly, and deliver amazing results for our customers. When you see our loyal shipper base, you’ll be proud to say: I am part of FRAYT.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: Hybrid remote in Cincinnati, OH 45246