VP of Technical Services

Overview

VP of Technical Services
Remote | Full-Time

About Abre

Abre is a leading provider of education technology solutions, dedicated to empowering schools and districts with innovative tools that enhance learning outcomes. Our platform simplifies data management, streamlines workflows, and improves communication between educators, students, and families. At Abre, we are committed to making education more accessible, efficient, and impactful.

About the Role

Abre is seeking a VP of Technical Services to lead our data visualization and technical service delivery efforts. This role is ideal for a strategic and hands-on leader with deep expertise in K-12 EdTech systems. The VP of Technical Services will drive innovation, scale technical operations, and ensure seamless cross-functional collaboration between Product, Client Success, and Sales.

Key Responsibilities

Data Integration & Infrastructure

• Collaborate with Data Analysts and Product & Data Engineering teams on data warehousing, ETL pipelines, and API integration to ensure seamless interoperability.
• Work with K-12 EdTech systems, including SIS, LMS, assessment platforms, and state reporting (Ed-Fi, OneRoster, CEDS).
• Utilize SQL and BI tools (Looker, Tableau, Power BI) to support data analytics and reporting.
• Ensure compliance with FERPA, COPPA, and other education data privacy regulations to protect student data.

Leadership & Operational Excellence

• Manage & scale a high-performing, remote, client-facing Technical Services team in a fast-growing SaaS environment.
• Foster cross-functional collaboration with Product, Engineering, Client Success, and Sales to improve service delivery.
• Implement process improvements that enhance service scalability

Strategic & Customer-Facing Abilities

• Provide consulting and technical support to customers, translating complex technical concepts into actionable solutions.
• Oversee P&L management, service monetization, and cost optimization to drive revenue growth.
• Engage directly with customers and stakeholders to ensure seamless technical implementation and ongoing success.

Qualifications

Experience & Knowledge

• 10+ years of experience in technical services, data integration, or a related field (preferably in SaaS or EdTech).
• Strong background in data management, integration, and visualization technologies.
• Proven experience leading remote, diverse technical teams and scaling service operations.

Skills & Abilities

• Exceptional leadership and communication skills, with a passion for mentoring teams.
• Ability to design and scale technical processes efficiently in a fast-paced environment.
• Strong problem-solving and decision-making abilities, especially in high-pressure situations.
• Proficiency in data services, project management, and collaboration tools.

Education

• Bachelor’s degree in Computer Science, Information Systems, or related field (advanced degree preferred).

Other Requirements

• Willingness to travel (~25%).

Why Join Abre?

• Make an impact in K-12 education by leading data-driven innovation.
• Join a mission-driven team focused on improving student outcomes.
• Work remotely with a high-caliber, collaborative team in a growing SaaS company.

bility to work independently and get things done but also not afraid to ask for help or reach out to other developers to bounce ideas off of or talk through roadblocks on projects●Desire to build a career at Abre and grow with the company●Preferred – experience with Laravel●Preferred – experience writing automated unit and/or integration tests●Bonus – DevOps and/or cloud development experience●Bonus – enterprise SaaS experience●Bonus – experience with data and integrations●Bonus – experience with Node.js and microservices development