Portfolio Careers

Rumby’s Channel Success Manager is responsible for making sure our hotel client and customer needs are being met and understood by each department in the company. Their duties include successful onboarding of hotel accounts and handling any hotel complaints, working to find solutions to any hotel issues and collaborating with other departments to ensure clients are experiencing a positive Hotel-Rumby relationship. A competent Channel Success Manager should be flexible enough to handle a variety of duties that pertain to Rumby and our hotel clients. This position is responsible for interfacing with all hotel accounts to maintain a high level of customer satisfaction with the Hotel X Rumby product. Reports to the Chief Operating Officer, works independently at most times and is considered a valued asset needed to meet growth expectations of senior management and investors.

ABOUT THE ROLE

• Communicating with clients to ensure that all of their needs are understood and addressed
• Building strong client relationships to maintain old business and acquire new hotel accounts
• Collaborating with various internal departments to ensure that they fulfill all hotel requests
• Resolving complaints and keeping track of all processes that pertain to our hotel clients desires.
• Acting as a representative for onboarded hotels at Rumby to ensure that their demands are met with a focus on improving overall customer experience
• Collecting and analyzing data concerning consumer behavior to understand changing needs of the hospitality industry
• Rumby offers unlimited vacation time and requires a minimum of three weeks taken per year
• This is a salaried position and full health benefits are offered after 90 days
• You will supply your own laptop and work equipment and be eligible for company devices after 90 days
• This is a remote/WFH position

HARD AND SOFT SKILLS REQUIRED

• Familiarity with technology startup companies
• Knowledge of e-commerce and on-demand services
• Ability to self-manage work loads
• Strong customer facing skills (executive presence, writing skills, phone skills); demonstrates a highly professional demeanor
• Takes ownership of customer issues and drives to resolution
• Customer service and retention of existing hotel clients
• Ability to work collaboratively within the Rumby organization
• Ability to communicate and comprehend positions and interests, manage conflict, develop alternatives, and compromise appropriately
• Ability to set and communicate expectations; skill in mediating and resolving problems
• Strong listening skills
• Self-motivated, strong work ethic

A QUALIFIED CANDIDATE MUST HAVE

• 3-5 years previous Account Management experience required
• BA Degree preferred
• Previous experience in hospitality or dry-cleaning services preferred
• Experience working with startup technology company